IskayPet unifies corporate knowledge with Amazon Bedrock
In brief
- IskayPet deployed a multilingual internal assistant covering 4 domains and 3 countries via Amazon Bedrock.
- The tool uses managed knowledge bases, eliminating the need to maintain a RAG infrastructure.
- SharePoint permissions are directly applied to the assistant for secure access.
IskayPet, a major pet care group operating in three Iberian countries, has launched a multilingual internal assistant to provide employees with real-time answers. According to the announcement, the tool covers retail, veterinary care, onboarding, and procurement in four languages.
The assistant relies on Amazon Bedrock Managed Knowledge Bases to avoid managing a traditional RAG stack (vector databases, embedding pipelines). Source documents stored in SharePoint are automatically synced and indexed with native support for visual content (images, PDFs, scans). Each assistant is configured by domain and country, with permissions inherited from SharePoint.
This solution cuts down information search time for the 4,500 employees and reduces errors linked to outdated procedures. IskayPet is now evaluating higher-performing models to improve answer quality while optimizing costs through techniques like prompt caching or batch inference.
What it changes for you
- Retail & E-commerceStore and logistics teams gain instant access to up-to-date procedures, reducing operational errors and speeding up customer responses.
- HealthVeterinary clinics and animal care services quickly access medical protocols and best practices, improving care consistency.
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