Itaú deploys generative AI for customers and employees
In brief
- Itaú launches a conversational AI interface (ia.i) for customers and employees.
- The IARA platform ensures governance of generative AI in a regulated sector.
- The deployment supports Itaú’s 'AI First' strategy.
Brazil’s largest bank, Itaú, has launched an AI-powered conversational interface and a governance platform to integrate generative AI into customer service and internal operations. The move aligns with its 'AI First' strategy in a highly regulated banking sector.
What it changes for you
- Finance & BankingLes banques pourraient accélérer l'adoption de l'IA générative pour les services clients tout en renforçant les cadres de gouvernance pour respecter les régulations.
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