Uber rolls out ChatGPT Work to all 30,000 employees
In brief
- Uber deploys ChatGPT Work to all 30,000 employees worldwide.
- The initial pilot involved 1,000 employees, 80% of whom were non-engineers.
- Uber evaluates tool usage without disclosing the deployment budget.
Uber and OpenAI announced on Thursday that they are expanding their partnership by integrating ChatGPT Work across Uber’s entire global workforce of 30,000 employees.
ChatGPT Work, launched in July as an enterprise-focused AI agent, was initially tested with 1,000 employees across departments such as finance, operations, and product. Among these early users, 80% were non-engineers. Uber reports that employees used the tool to analyze operational data, adapt training materials, and create interactive dashboards. The company also formed 30-person “AI pods” to automate key tasks within two weeks.
Uber has not disclosed the cost of this deployment, focusing instead on evaluating real-world usage. OpenAI supported Uber in integrating ChatGPT Work, strengthening its position against Anthropic in the enterprise AI market.
What it changes for you
- Transport & LogisticsUber's logistics and operations teams could gain efficiency through task automation using ChatGPT Work.
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