Generative AI shifts the balance in administrative requests
In brief
- Generative AI drastically lowers the cost of drafting administrative requests.
- Human processing remains, but request volumes could surge.
- No authority yet tracks the share of AI-generated requests.
Generative AI now enables low-cost drafting of administrative requests, complaints, or appeals, while processing remains human-led. French law already allows rejecting abusive claims or mandating online services, but valid appeals must still be processed regardless of volume. Neither the Council of State, CADA, nor CNIL currently track the share of AI-generated requests according to the announcement.
What it changes for you
- Public SectorPublic administrations will need to adapt processes to handle a potential surge in AI-generated requests, without being able to reject them outright.
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